It could be hardware or software related, diagnostics will be an accurate way to give you the answer.
There is no charge.
That is a pop up scam,Don't call that number. Try pressing Control+Alt+Delete and open the task manager. Right click and end task. The window should close and you can go back to the internet. You can also restart your comptuer and clear history and cookies.
Yes, all of our A+ certified technicians are located in the USA
That varies on your issue, the Technician will give you an idea on how long the diagnostics and repair will take.
No, some tests, repairs and updates takes time. The technician will let you know to keep the computer running and will call you back to move to the next step or if it the job is complete.
A few things can be tried, but more than likely it will need to be taken to a computer shop since we are only able to assist remotely.
We can try and get access remotely, it depends on the severity of the virus. We can definitely try and if we can't help, then there is no charge.
We provide service to the current version of Windows and Apple's Operating System as well as previous Operating Systems that haven't reached an end of life.